RE:LINK is committed to ensuring all of our customers have a satisfactory buying experience using our platform. To ensure satisfaction, we vet our suppliers and their products before allowing them to become a part of our network. That is a RE:LINK promise.
In the event that you are not satisfied with any item you purchase, we accept returns on any item that is unused and has the tag intact. This applies to any product shipped with defects in craftsmanship or material. Please contact us at firstname.lastname@example.org to receive approval of your return. We reserve the right to deny refund to sender without prior return approval. Only unused items will be accepted for returns/exchange within 30 days of when the item was delivered to you.
To return your product for refund, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you are shipping an item over $50, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any returned item must be in its original condition, and all tags need to be intact. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit or original method of payment, within a certain amount of days. Please allow for a period of up to 14 days for us to process the refund.